The Role of Technology in Enhancing the Patient Experience

In this clip, Nick Calla, RPh, vice president of Industry Relations at Cardinal Health Specialty Solutions, talks about how technology can enhance patient care from a pharmacy perspective. 


If you think about specialty pharmacy, for the longest time, and this industry has probably been in its development now for a little over decade where you truly have specialty pharmacy, we started off basically faxing referrals back and forth to each other and calling patients on the phone. Talking to the patient on the phone, or even in the case of the smaller pharmacy, talking to the patient face-to-face, is still the primary way. But now, what we have is texting technology, telemedicine, and other opportunities like that that are helping to enhance that. The way I feel is those enhancements help to support the message that we’re trying to get to the patient keeping them compliant to therapy. You start with that face-to-face or phone consultation, then you can follow up with the text messaging, the telemedicine opportunities and that just helps to enhance that relationship and that experience for the patient.

Related Articles

A new study of patients treated with ophthalmology medications indicates that electronic health records may not contain accurate, up-to-date information.
Digital innovations are opening up a world in which patients can remain better informed about their health and pharmacists can use digital metrics to help their patients make more informed health care decisions.
Technological advancements empower patients to manage their own health.
Company Profile >
Industry Guide >
Market News >
Peer Exchange >
Conferences >
Subscribe >
Specialty Times Resources
About Us
Contact Us
Terms & Conditions
MJH Associates >
Pharmacy Times
American Journal of Managed Care
MD Magazine
Targeted Oncology
Physicians' Education Resource
Pharmacy & Healthcare Communications, LLC
2 Clarke Drive
Suite 100
Cranbury, NJ 08512
P: 609-716-7777
F: 609-716-4747

Copyright Specialty Pharmacy Times 2006-2019
Pharmacy & Healthcare Communications, LLC. All Rights Reserved.