How Can Stakeholders Collaborate to Create a Patient-Centric Health Care System?

Luis Torres, MBA, Vice President, Managed Care, BioPlus Specialty Pharmacy, discusses how collaboration between health care stakeholders is necessary to further the push towards a system that revolves around the patient.



Transcript: “One of my mantras is that the patient is at the center of everything we do, and all of us—patient provider, plan sponsor, PBM, health plan consultant—we really are all in the patient care business. So, if we begin with the patient in the center of every initiative, every objective, every clinical protocol and program, how do we help the patient better manage the medication? At the end of the day, the patient is looking for solutions and answers and ways to better manage what’s already typically, when dealing with specialty medication, something quite complex, and if we can together have a true medium and fluid medium of exchange within a platform, whether it be a patient centered medical home, whether it be a collaborative panel that acts actually as a PNT committee, and looking at both sides of the equation because you also have the medical side and the pharmacy side. Often times they don’t speak to one another, so how do we work together to create kind of that bridge where everything that we’re doing is were managing the patient at the provider level and the continuity of care with the plan sponsor and the specialty provider as well in order to provide optimal outcomes for the patient at the end of the day?”


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