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Episode 6: Evaluating Specialty Pharmacy: Reliable Methods to Measure Quality


 
Ray Tancredi, RPh, MBA, CSP, vice president of specialty pharmacy development at Walgreens; Cheryl Allen, BS Pharm, MBA, vice president of business development and industry relations for Diplomat Pharmacy; Nicholas Karalis, RPh, of Elwyn Pharmacy Group; Stacey Ness, PharmD, RPh, CSP, MSCS, AAHIVP, director of specialty clinical services for Managed Healthcare Associates*; and Renee Rayburg, RPh, senior director of clinical consulting at Artemetrx, discuss the various ways that quality of services can be measured within specialty pharmacies.
 
The quality of the services provided by a specialty pharmacy can add value to the pharmaceutical manufacturer, because the representation of the pharmacy to its patients and providers can either reinforce the manufacturer’s brand or have a negative impact on the business, according to Tancredi. There are numerous methods of measuring quality. The panel described outcome measures such as time to therapy, time to fill prescriptions, duration that the patient is on therapy, converting scripts to filled prescriptions, persistency on therapy, access to payor networks, patient outreach capabilities, and the specialty pharmacy’s core offerings. 
 
For future improvements, accurate and thorough documentation will be key to determining quality outcomes at the patient level, Karalis said. When data is aggregated, individual rationales for actions, such as titrating up or down or interrupting a dose, may get lost. As a result, Allen noted the importance of designing a data set that provides actionable data to show what is happening in that specific patient’s journey.
 
*The views expressed are those of the individual alone and not of Managed Health Care Associates, Inc.
 
 


Episode #1

Episode 1: What is Specialty Pharmacy?
Episode 1: What is Specialty Pharmacy?

Episode #2

Episode 2: Understanding and Exploring the Practice of Specialty Pharmacy: How is quality measured?
Episode 2: Understanding and Exploring the Practice of Specialty Pharmacy: How is quality measured?

Episode #3

Episode 3: How Do Prior Authorization and Cost Impact Patient Care?
Episode 3: How Do Prior Authorization and Cost Impact Patient Care?

Episode #4

Episode 4 - Navigating Barriers to Therapy and Reimbursement
Episode 4 - Navigating Barriers to Therapy and Reimbursement

Episode #5

Episode 6: Evaluating Specialty Pharmacy: Reliable Methods to Measure Quality
Episode 6: Evaluating Specialty Pharmacy: Reliable Methods to Measure Quality

Episode #6

Episode 5: Is There Value to Specialty Pharmacy Accreditation?
Episode 5: Is There Value to Specialty Pharmacy Accreditation?

Episode #7

Episode 7: Data Aggregation in Specialty Pharmacy
Episode 7: Data Aggregation in Specialty Pharmacy

Episode #8

Episode 8: New Products and Limited Distribution Channels
Episode 8: New Products and Limited Distribution Channels

Episode #9

Episode 9: Role of Biosimilars in the Specialty Marketplace
Episode 9: Role of Biosimilars in the Specialty Marketplace

Episode #10

Episode 10: How Do We Know Specialty Pharmacies Are Providing Good Customer Service?
Episode 10: How Do We Know Specialty Pharmacies Are Providing Good Customer Service?

Episode #11

Episode 11: Management of High Cost Medications
Episode 11: Management of High Cost Medications

Episode #12

Episode 12: Value of Specialty Pharmacy in Oncology
Episode 12: Value of Specialty Pharmacy in Oncology

Episode #13

Episode 13: Challenges of Medication Adherence in the Oncology Population
Episode 13: Challenges of Medication Adherence in the Oncology Population

Episode #14

Episode 14: Strategies to Mitigate Side Effects and Management of Comorbidities
Episode 14: Strategies to Mitigate Side Effects and Management of Comorbidities

Episode #15

Episode 15: Are High Cost Hepatitis C Medications Worth the Price Tag?
Episode 15: Are High Cost Hepatitis C Medications Worth the Price Tag?

Episode #16

Episode 16: Encouraging Medication Adherence in Hepatitis C
Episode 16: Encouraging Medication Adherence in Hepatitis C

Episode #17

Segment 17: Managing Depression: Use of Counseling to Improve Outcomes
Segment 17: Managing Depression: Use of Counseling to Improve Outcomes

Episode #18

Segment 18: Hepatitis C Virus: Achieving an SVR and Unmet Patient Needs
Segment 18: Hepatitis C Virus: Achieving an SVR and Unmet Patient Needs
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